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Are the storage rack products easy to assemble? Do you provide installation instructions?
All our coat racks, makeup storage racks, bookshelves and spice racks are designed with simple assembly structure, equipped with detailed paper installation manuals and complete installation accessories. We also provide electronic installation videos. Customers can complete the assembly independently without professional tools and skills.
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What should I do if the product has missing parts or damage after receiving the goods?
Please take photos of the damaged product or missing accessories within 48 hours after receiving the package and contact our customer service. We will provide free accessory replacement, partial refund or full return and exchange service according to the actual situation, without additional cost for customers.
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Can I return the product if I am not satisfied with the size and style?
We support 30-day unconditional return for unused and unassembled products. You only need to bear the return shipping fee for personal reason returns. Please keep the original product packaging intact to avoid affecting the return inspection.
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How long is the product after-sales warranty period?
All our storage rack products enjoy 12-month official warranty. During the warranty period, if there is non-human damage, structural failure or quality problem, we provide free maintenance and accessory replacement services.
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Can the product bear heavy objects? What is the applicable scene?
Our products are designed for household storage with stable structure and strong load-bearing. Coat racks are suitable for entrance hanging clothes and bags; makeup racks are suitable for desktop cosmetics storage; bookshelves are suitable for study book storage; spice racks are specially used for kitchen seasoning finishing, meeting all daily household storage needs.