FAQ
1. Are your personal care products authentic and safe?
All products in our store are 100% genuine, sourced from formal brand channels and authorized suppliers. Every batch of products has passed safety and quality inspection, with complete qualification certificates. The formulas are mild and safe, suitable for daily personal care use.
2. How long will my order take to arrive?
Standard shipping takes 7–15 business days for domestic delivery and 15–30 business days for international delivery. The specific delivery time depends on the logistics and destination. You can track the real-time logistics status through the tracking number after shipment.
3. Can I return or exchange opened products?
Due to hygiene safety regulations, opened and used personal care products do not support non-quality returns. If the opened products have quality problems such as damage, deterioration, and allergy caused by product problems, we support after-sales return and refund services with valid proof.
4. How can I modify or cancel my order?
You can contact customer service to modify the shipping address or product specifications before the order is shipped. Once the order is packaged and shipped, it cannot be modified or cancelled. Unshipped orders can be cancelled for a full refund.
5. What should I do if I receive damaged or wrong products?
Please take clear photos or videos of the outer package and damaged/wrong products within 7 days after receiving the goods, and contact our customer service. We will verify the situation as soon as possible and provide refund, reshipment or other after-sales solutions for you.
6. How to track my order?
After the order is shipped, we will send a tracking number and tracking link to your reserved email. You can enter the tracking number on our website or the official logistics platform to check the real-time delivery progress.