Return & Refund Policy
1. Return Eligibility
We support returns and exchanges within 30 days of order delivery for unused, unopened, and intact personal care products with original packaging and all accessories intact. For skincare, hair care, and body care products, opened or used items are not eligible for return due to hygiene and product safety regulations, except for quality problems.
2. Quality Problem Returns
If you receive defective, damaged, expired, or wrong products, please contact our customer service within 7 days of delivery and provide clear photos or videos as proof. We will offer free returns, full refunds, or free reshipment according to your preference, and we will bear all return shipping fees.
3. Non-Quality Returns
For personal reasons such as incorrect purchase, inappropriate product texture, or personal preference mismatch, customers can return unopened qualified products within 30 days. The customer shall bear the return shipping fee, and we will issue a refund after receiving and inspecting the returned goods.
4. Refund Processing
After we receive and verify your returned package, the refund will be processed within 3–7 business days. The refund will be returned to your original payment account. The arrival time of the fund depends on the processing rules of your payment platform and bank.
5. Non-Refundable Situations
Opened, used, damaged products caused by human factors, products beyond the 30-day return period, and customized personal care products are not supported for return or refund. We reserve the right of final judgment on whether the products meet the return standards.