Shipping Policy
1. Processing Time
All personal care orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends, public holidays, or during promotional peak periods will be processed on the next working day. We strictly inspect all skincare and personal care products before packaging to ensure product integrity and hygiene before shipment.
2. Shipping Time & Delivery
Standard shipping typically takes 7–15 business days for domestic deliveries and 15–30 business days for international deliveries. Delivery time may vary slightly due to destination distance, courier efficiency, peak seasons, customs clearance, and unexpected logistics delays. We offer expedited shipping options for customers who require faster delivery, with additional shipping fees applicable.
3. Shipping Fees
Shipping fees are calculated based on the product weight, package size, and delivery destination. Free standard shipping is available for orders that meet our specified minimum spending threshold. Expedited shipping and remote area delivery will incur extra charges, which will be clearly displayed at checkout before order confirmation.
4. Order Tracking
Once your order is shipped, you will receive an email/SMS containing a unique tracking number and tracking link. You can monitor your package’s delivery status in real time. Please allow 24–48 hours for the tracking information to update in the logistics system after shipment.
5. Undeliverable & Returned Packages
Packages returned due to incorrect customer shipping information, unsuccessful delivery, or unclaimed status will be re-shipped at the customer’s cost or refunded after deducting the actual shipping loss. We are not responsible for delivery delays caused by incorrect address information provided by customers or force majeure factors such as natural disasters, epidemic control, and courier service suspension.